Refund Policy

At Trusir, we aim to deliver a high-quality home tutoring experience. However, if you’re not satisfied with the service, we offer a fair and transparent refund policy.

1. Eligibility for Refund

• Tutor No-Show: If a confirmed tutor fails to attend a session without prior notice.
• Unsatisfactory First Session: If the first session was not up to expectations and you inform us within 24 hours of the session.
• Mismatch of Requirements: If we are unable to provide a tutor matching your specific subject or location requirements within a reasonable timeframe.

2. Non-Refundable Situations

• Change of mind after sessions have started
• Missed sessions without prior cancellation (less than 24 hours’ notice)
• Incomplete or inaccurate information provided by the student or parent
• Disputes that arise after multiple sessions without prior complaint

3. How to Request a Refund

To initiate a refund, please contact us at support@trusir.com or call us at +91 8582040204 with the following details:

• Student Name
• Registered Phone Number
• Tutor Name
• Date(s) of session(s)
• Reason for refund request

Note: All refund requests must be made within 7 days of the session date.

4. Refund Processing

• Approved refund will be processed within 7-10 days and the refund will be credited within 7-10 days
• Refunds will be made via the original method of payment
• You will receive confirmation via email or SMS once the refund is processed

5. Contact Us

If you have any questions regarding our refund policy, please contact us:

• Email: support@trusir.com
• Phone: +91 8582040204
• Address: 1st floor, trusir.com, Shri Prabhunath Nagar, Arya Nagar Janpul, Station Rd, Motihari, Bihar 845401